Spa consulting and audit: High quality. Sustainable revenue.
We help spa and wellness centres deliver high-quality service, run an efficient operation and earn sustainable revenue. We work with existing centres and with new projects, from the first idea to opening day.
For existing and new centres
We assess the centre using our own method, proven in practice, and propose specific improvements.
Mystery Check
An unannounced check of the service from the guest's point of view.
Expert assessment and report
An analysis of the centre's strengths and weaknesses with specific measures for improvement.
Concept review
Positioning that brings out what makes the centre unique.
Spa menu
Treatments, rituals and spa packages structured around the profile of your guests.
Internal standards
Working standards tailored to the specifics of your centre.
Staff training
Hands-on sessions on site in your spa centre.
We develop a complete spa concept built around the location, the target guests and the business goals of the property. It covers every process needed for a successful launch.
Concept and positioning
Identity, theme and the distinctive strengths of the property.
Functional planning
Recommendations for zones, treatment rooms and equipment.
Spa menu
Selection of treatments, rituals and packages, and the choice of cosmetic brands.
Standards and processes
How the work is organised, service standards and responsibilities for each role.
Staff selection and training
Building the team and preparing it to work to the standards of the property.
Pre-opening
Marketing and the launch of the new spa centre.
Through the eyes of the guest
An unannounced check of the service from the guest's point of view. The result is a report on the centre's strengths and weaknesses with specific measures for improvement.
What you gain
Consistently high service quality
An efficiently organised team
Loyal, satisfied guests
A stronger competitive position and better financial results
The name and experience of BUBSPA
Every project we take on is backed by the name and 20 years of experience of the Bulgarian Union of Balneology and SPA Tourism (BUBSPA). We work with established experts from the sector and with methods proven in practice.
We take responsibility for the quality of our work. Our goal is for your spa centre to achieve high service quality and lasting success.
Spa consulting and audit
01 What is a Mystery Check?
An unannounced check of the service from the guest's point of view. The result is a report on the centre's strengths and weaknesses with specific measures for improvement.
02 What does consulting for an existing spa centre include?
Mystery Check, expert assessment and report, concept review, spa menu, internal standards and staff training.
03 Do you work with new spa centres?
Yes. We develop a complete spa concept built around the location, the target guests and the business goals of the property, from the first idea to opening day.
04 What does the spa centre gain?
Consistently high service quality, an efficiently organised team, loyal and satisfied guests, a stronger competitive position and better financial results.
